White Book of Institutional Intelligence: a collaborative effort to increase business intelligence maturity in HIGHER EDUCATION

Juan Jesús Alcolea, Manuel Rivera


The “White Book of Institutional Intelligence in Universities” will be the result of a collaborative effort of a cross-functional team uniting more than twenty persons from the Higher Education sector across eight countries, representing several different roles : management, administration, faculty, external government entities, specialized consultants, etc.
The goal of the book is to serve as a reference for institutions willing to acquire or evolve the institutional intelligence capability. The book tries to answer the most common questions any institution has to face when approaching institutional intelligence, for example:

  • What is institutional intelligence and why should I care?
  • What are the benefits? What are the risks?
  • How does “success” look like?
  • How should institutional intelligence be organized? Who are the stakeholders? What is their role and required level of involvement?
  • How should the complex informational landscape of a higher education institution be approached?
  • How is maturity in the institutional intelligence area measured? What are its most important aspects?
  • What is the current state of the art? What are the expected short term innovations?
  • What lessons can be learnt from institutions with successful institutional intelligence initiatives?

The English version of the book is due in late 2013 and will be freely distributed in electronic form.


Institutional Intelligence;Business Intelligence;White Book; Higher Education; University; Data warehousing; Data warehouse; Academic analytics; University analytics; Analytics

Full Text:


DOI: 10.7250/eunis.2013.001


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EUNIS 2013


ISBN  978-9934-10-433-6 - online